Realizations

1. Introduction

Realizations ("we," "us," or "our") operates an SMS-based AI coaching service. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our service.

2. Information We Collect

We collect the following types of information:

Phone Number: Your mobile phone number, which you provide when registering for our SMS coaching service.
SMS Message Content: The text messages you send to and receive from our AI coaching service.
Coaching Data: Goals, notes, reminders, and other information generated through your coaching conversations.
Usage Data: Message timestamps, conversation metadata, and service interaction patterns.

3. How We Use Your Information

We use your information to:

Provide and improve our AI coaching service via SMS.
Personalize your coaching experience based on your goals, history, and preferences.
Send you coaching messages, reminders, and goal check-ins via SMS.
Generate conversation summaries and notes to maintain continuity across sessions.
Analyze usage patterns to improve service quality.

4. SMS/Messaging Disclosures

By opting in to our SMS service, you agree to the following:

You consent to receive recurring automated SMS messages from Realizations at the phone number you provide.
Message frequency varies based on your usage and coaching activity.
Message and data rates may apply. Check with your mobile carrier for details.
You can opt out at any time by texting STOP. You will receive a confirmation message and no further messages will be sent.
For help, text HELP or contact us at the information provided below.
We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.
SMS opt-in consent is not a condition of purchase of any goods or services.

5. Third-Party Services

We use the following third-party services to operate:

Twilio: For sending and receiving SMS messages. Twilio processes your phone number and message content. See Twilio's Privacy Policy.
Anthropic (Claude AI): For generating coaching responses. Your message content is processed by Claude AI. See Anthropic's Privacy Policy.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting us. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Opt out of SMS messages at any time by texting STOP.
Withdraw consent for data processing.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: me@dallenreber.com